General

Is Vapeboss an original product?

Yes. Vapeboss only sells original products from official distributors to ensure product quality and safety.
What is the minimum age to purchase products at Vapeboss?

Purchases are only permitted for ages 18+ in accordance with regulations and company policy.
What products are available at Vapeboss?

We provide vape devices, pods, e-liquids, coils, cotton, accessories, and device maintenance needs from various trusted brands.
Does Vapeboss accept online purchases?

Yes. In addition to offline stores, Vapeboss also offers purchases through its official website, Tokopedia, and WhatsApp service at the nearest branch.
Will the items in my cart remain saved?

Yes. As long as you are registered as a customer and do not delete the product, the item will remain in the cart even if you log out of your account.

Payment

What payment methods are available?

Vapeboss Marketplace supports various payment methods such as Bank Transfer, Virtual Account, E-wallet (OVO, DANA, ShopeePay), QRIS, or more comprehensively, these will be displayed during product checkout.

Delivery

Can Vapeboss deliver throughout Indonesia?

Yes, Vapeboss can ship orders throughout Indonesia.
What types of shipping are available at Vapeboss?

Vapeboss currently provides regular shipping through JNE, J&T, SiCepat, Anteraja, Tiki, Pos Indonesia, ID Express, Ninja, and Sentral Cargo. For Surabaya and its surrounding areas, instant delivery services are also supported.
How long does the shipping process take?

Depending on the chosen courier and delivery location.
Does Vapeboss provide COD (Cash on Delivery) service?

Currently, Cash on Delivery (COD) is available for the East Java and Central Java regions.
Can I change my address after checkout

The address cannot be changed after the order has been processed. However, if the order has not yet been packed, you can contact Live Chat for assistance with address changes.

Customer Support

Does Vapeboss provide Customer Support services?

Yes. You can contact us via Live Chat available on the Vapehan marketplace.

Live Chat Operational Hours: Monday – Saturday: 09:00 – 17:00 WIB (Offline on Sundays & national holidays)
What if the product I ordered is out of stock?

If the item is out of stock after you have placed your order, our team will contact you to replace the variant, replace the product, or issue a refund, according to your preference.